Getting Skype 5.3.0 to Work on Windows 7

May 18th, 2011 - Posted by Steve Marks to Software, Web Development.

I use Windows 7 and recently got prompted that an update to Skype was available and that I should update to the latest version 5.3.0. As a fan of getting the latest new features and security updates I did just that. I downloaded it, installed it and everything seemed to go ok. It would not however sign me in and kept prompting “This program has stopped working”.

I tried restarting the PC multiple times, downloading the update again but it still wouldn’t get past logging me in without crashing.

The Solution

Option 1

The problem seemed to be with it running in Compatibility Mode as I had been with previous versions. Finally I figured out how to get it running as it should by following the steps outlined below:

1. Right-click the Skype.exe executable (Type ‘Skype’ in your start menu and right-click the Skype icon when it appears).
2. Click ‘Properties’.
3. Select the ‘Compatilibility’ tab.
4. Uncheck the tickbox that reads ‘Run this program in compatiblity mode for:’.
5. Click ‘OK’ and try to load Skype again as you would normally.

This time your Skype should load fully and allow you to login without any issues.

Option 2

If the first option doesn’t work or if Compatibility Mode is already turned off I recommend you try the following steps (credit to tonybd264):

1. Quit Skype if it is running.
2. Ensure that “Show hidden files and folders” is switched on. To check this click ‘Start’, type ‘run’ and press Enter. Type ‘control folders’ and click OK, then select the ‘View’ tab and ensure the ‘Show hidden, files, and drives’ entry is enabled.
3. Locate the shared.xml file. To do this click ‘Start’, type ‘run’ and press Enter. Type ‘%appdata%\Skype’ and click OK. Delete the ‘shared.xml’ file.
4. Run Skype again.

When you run Skype it will rebuild the shared.xml file allowing you to login and use the program successfully.

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This entry was posted on Wednesday, May 18th, 2011 at 6:17 pm by +Steve Marks and is filed under Software, Web Development. You can follow any responses to this entry through the RSS 2.0 feed.

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